Shipping
SHIPPING POLICY
Order Processing
Your order is confirmed only after payment authorization from our payment processor. As each piece is handcrafted in our workshop, please allow up to 3 weeks for production before shipping.
DOMESTIC SHIPPING (ISRAEL)
Delivery Method: Courier service directly to your address
Estimated Delivery Time: 3-7 business days after shipment
Shipping Cost: FREE
Tracking: As soon as your order ships, you will receive an email notification.
In-Store Pickup: Available at no charge for online orders
INTERNATIONAL SHIPPING
Carrier: DHL
Express Coverage: Available to most countries worldwide
Estimated Delivery Time: 7-14 business days after shipment
Tracking: Once your order ships, you will receive an email with a tracking number to monitor your package's journey online.
Shipping Cost: FREE via DHL Express
Insurance: All shipments are fully insured
CUSTOMS AND IMPORT DUTIES
Important Notice: International customers may be subject to customs duties, taxes, and fees imposed by their local customs authorities.
Your Responsibilities:
· The recipient is responsible for all import duties, customs fees, and related charges
· DHL or a third-party customs broker may contact you to collect payment of these fees or related charges before delivery
· Additional taxes, clearance fees, or processing charges required by your country's customs office are the buyer's responsibility
What We Cannot Control: Unfortunately, we have no control over these charges and cannot predict their amounts. As a result, we are unable to provide advice or assistance regarding customs procedures or fees.
For More Information: We recommend contacting your local customs office directly for details about potential charges in your country.
Note: By placing an international order, you acknowledge and accept responsibility for any customs duties and import fees that may apply.
All items are carefully packaged to ensure safe delivery. Should you have any questions about shipping, please contact us through our contact page.
