Returns

RETURNS AND EXCHANGES POLICY

Your Satisfaction is Our Priority

At Kameo Jewelry, your complete satisfaction with our handcrafted pieces is our foremost concern.

WE ACCEPT RETURNS, EXCHANGES, AND CANCELLATIONS UNDER THE FOLLOWING CONDITIONS:

Eligibility Requirements

* Jewelry must be unworn and in its original condition.

* All original packaging and product documentation must be included.

Timeframes:

* Returns/Exchanges: Contact us within 3 days of delivery to obtain authorization for your return.

* Shipping Deadline: Return items must be shipped within 7 days of delivery.

* Order Cancellations: Contact us within 24 hours of purchase.

NON-RETURNABLE ITEMS

Due to the nature of our craft, the following items are not eligible for refunds:

* Custom-designed pieces.

* Made-to-order jewelry.

* Personalized items.

These items may only be returned if they arrive damaged or defective.

Please note: Sale and promotional items are final sale and cannot be returned or exchanged. Store credit may be offered at our discretion for select items.

RETURN CONDITIONS AND RESPONSIBILITIES

Buyer Responsibilities

* Customers are responsible for all return shipping costs.

* Items must be returned in their original condition; any loss of value due to damage or wear will be the buyer's responsibility.

* We strongly recommend using insured shipping with tracking (as we do for all customer orders).

* Important: Refunds cannot be processed for items we do not receive.

Refund Processing:

* For purchases made via PayPal or credit card, please allow up to 14 business days for the refund to appear in your account.

HOW TO INITIATE A RETURN, EXCHANGE, OR CANCELLATION

For assistance with returns, exchanges, or order cancellations, please email us at:

kameoshopify@gmail.com

Our team will be happy to guide you through the process and ensure a smooth resolution.

We appreciate your business and are committed to providing you with exceptional handcrafted jewelry and outstanding customer service.